The ICT sector can pursue the aim of containing its CO2 emissions while contributing to the reduction of emissions from other sectors and citizens thanks to the nature of its characteristic solutions: video conferencing, teleworking, telemedicine and the entire range of services which digitisation brings, resulting in sustainable behaviour and lifestyles. It has been calculated that adopting these services could lead to a 20% reduction in global emissions of CO2 in 2030, holding them at 2015 levels.
TIM is aware of its leading role in building a low carbon emissions future and is part of, and active in, industry associations and non-profit organisations working on environmental protection; it is clear that environmental issues have been of importance to TIM for some time, evident from the materiality matrix of 2018 incorporating the Sustainable Development Goals and defining the areas of intervention for TIM's strategy for the environment:
- definition of management approaches that allow optimised use of energy sources and other natural resources;
- development of solutions and products that contribute to the fight against climate change;
- adopting procurement policies that take environmental issues into account;
- disseminating a culture among employees and stakeholders that promotes a correct approach to environmental issues.
In line with the points above, the Group reduces the need for staff to travel by using its audio and video conference services. In addition, in order to increase awareness of environmental protection, a training plan was introduced for internal staff and business partners with 9,508 total hours of training and around 3,900 people taking part. It also launched the fourth "Green Survey" distributed via the company Intranet, to bring the issues of energy saving, the environment and sustainability to the attention of TIM's staff. The survey results are published on the home page of the TIM Intranet.
Furthermore, TIM has adopted criteria, which are consistent with service requirements and costs of the various solutions, to minimise the impact of its activities and infrastructure by defining fixed and mobile network architecture and technical specifications for equipment and components.
In 2018 TIM internally formalised its commitment to the issue by drafting a specific Group Policy on the Environment (“TIM Group commitments to environmental sustainability") approved in December 2018. In some specific Group areas (Technology department and Open Access department), quality and environmental policies have been in force for some years with the most recent versions issued in July 2017. Furthermore, TIM Sparkle has a quality, health and safety in the workplace and environment policy in force, which was updated in July 2017.
To ensure the sustainable management of operational processes, the areas of TIM which have a potentially significant environmental impact have an ISO 14001-certified Environmental Management System (EMS). In some organizations, the Environmental Management System has been integrated with the Quality Management System based on the ISO 9001 standard, for which the respective certification has been obtained. At some particularly representative sites, a certified Energy Management System has been developed. In continuity with previous years, TIM, through the Energy & Utilities Management department, was also awarded the ISO 50001 certification for the sites where this system has been implemented. The certification includes the “historic” site in Bologna, in via Stendhal, and the Data Center in Rozzano 1, &2 and Rozzano 3, the Piacenza Centro exchange, as well as the Data Processing Centers at Padova and Bologna Roveri. TIM therefore has a telephone exchange included in the certification scope, on top of the already certified buildings.
The operational activities of the technical network in Brazil in the States of Rio de Janeiro, São Paulo and Espirito Santo – the areas in which the country’s industrial and commercial activities are mostly concentrated – have had ISO 14001 certification since 2010. TIM Participações' activities are also carried out in accordance with its own environmental policy, revised in 2018, which underlines its commitment to reducing waste and using natural resources sustainably.operational activities of the technical network in Brazil in the States of Rio de Janeiro, São Paulo and Espirito Santo – the areas in which the country’s industrial and commercial activities are mostly concentrated – have had ISO 14001 certification since 2010. TIM Participações' activities are also carried out in accordance with its own environmental policy, revised in 2018, which underlines its commitment to reducing waste and using natural resources sustainably.
 Global e-Sustainability Initiative, #SMARTer2030 – ICT Solutions for 21st Century Challenges.
 CDP - Carbon Disclosure Project, European Telecommunications Network Operators’ Association (ETNO), European Telecommunications Standards Institute (ETSI), Global e-Sustainability Initiative (GeSI), International Telecommunication Union (ITU).