We contribute to the sustainable development of the countries where we operate, with innovative network infrastructures and digital services, sharing our skills and know-how. Read more

Latest press releases

Read the latest press releases and search the archives of TIM Group's Press Office.

TIM and LGBT+ people: the road to inclusion

Our presence at the Pride events, our collaboration with Parks, Valentina' story , LGBT+ wife and mother. Read more

Focus on customers

OUR CUSTOMERS

  • consumer customers, particularly customers with special needs (the disabled, the elderly, children, etc.)
  • business customers and local government offices
  • consumer associations
  • TIM group companies

 

A FEW FIGURES FOR 2019

>99% - LTE coverage

80,5% - Next Generation Plan coverage (fixed telephony) FTTX  of  which 16,2% FTTH

 

Material topics of this stakeholder

  • correctness of corporate conduct,
  • stakeholder engagement,       
  • fair management of customer relationship,
  • safeguarding privacy and personal data protection and security,
  • investments in 5G and UBB infrastructure development, and in R&D,
  • stimulate the spread of e-technologies and e-skills,
  • protection of vulnerable groups (cyberbullying, child pornography, gambling),
  • promoting and safeguarding human rights.

The aim of the Group is to ensure an immediate and effective response to customer requirements, modelling their conduct on business propriety, transparency in contractual relations and undertakings, courtesy and collaboration, ensuring customer focus and in full compliance with the principles established by company policies and procedures. Cooperation with consumer associations, which includes entering into specific agreements with them, is also highly valued.

 

Ensuring communication during emergencies

TIM’s crisis management strategy unfolds across four stages, from preventing emergencies to reinstating normal business via crisis management planning and handling. The goal is to allow people to communicate and stay in touch during emergencies.

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