- consumer customers, particularly customers with special needs (the disabled, the elderly, children, etc.)
- business customers and local government offices
- consumer associations
- TIM group companies
A FEW FIGURES FOR 2019
>99% - LTE coverage
80,5% - Next Generation Plan coverage (fixed telephony) FTTX of which 16,2% FTTH
Material topics of this stakeholder
The aim of the Group is to ensure an immediate and effective response to customer requirements, modelling their conduct on business propriety, transparency in contractual relations and undertakings, courtesy and collaboration, ensuring customer focus and in full compliance with the principles established by company policies and procedures. Cooperation with consumer associations, which includes entering into specific agreements with them, is also highly valued.
Ensuring communication during emergencies
TIM’s crisis management strategy unfolds across four stages, from preventing emergencies to reinstating normal business via crisis management planning and handling. The goal is to allow people to communicate and stay in touch during emergencies.