The corporate governance structure
TIM's corporate governance system, designed to minimise risk and create value, includes the following bodies:
- Board of Directors
- Shareholders' Meeting
- Supervisory Board
- Board of Statutory Auditors
The work of the Board of Directors is supported by four committees with advisory, proposing, monitoring and investigative functions: the Control and Risk Committee, the Appointments and Remuneration Committee, the Related Parties Committee and the Sustainability Committee. Each committee has its own regulations, which set out the composition and appointment of members and the rules of operation.
TIM Brasil also has its own governance structure with four committees supporting the Board of Directors.
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The internal control and risk management system
In order to ensure good business management, we use an internal risk control and management system, based not only on an organisational structure with three levels of internal control, but also on a set of rules, procedures and information flows: the Code of Ethics and Conduct, the 231 Organisational Model, the Anti-Corruption Management Policy and System, and the Whistleblowing Procedure.
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ESG governance tools
In order to be able to manage our company according to sustainability criteria, we implement a series of policies, processes and certifications.
The incentive system is an important tool to help achieve the ESG goals within our autonomous timeframe, and this is why we have linked it to the achievement of targets of reduced company impact on the environment, the increased customer satisfaction, the engagement of our colleagues and the reduction of the gender pay gap.
Consultation, dialogue and collaboration activities with our stakeholders, carried on throughout the year, allow us to discuss relevant issues in order to better target operational and strategic activities. A recurring event is the materiality analysis, which allows us to discuss the issues on which we can generate the greatest impact. We also listen to our customers through a survey system that analyses the customer journey at the different touch points. In 2023, the CSI (Customer Satisfaction Index) value for Italian consumer customers remained broadly in line with the 2022 values, while for consumer customers in Brazil, satisfaction increased (National Mobile Satisfaction Survey) with a 4% increase over the same period.
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Business Integrity
We map and manage corporate risks, including those that impact on the most relevant issues, through our Enterprise Risk Management model. It keeps track of international regulations and standards and is integrated into our strategic and operational planning processes.
We work according to the principles of fairness and transparency and we are therefore also committed to the protection of privacy, the protection of minors and the defence of human rights. Some TIM offers (e.g. TIM Junior) are designed specifically for the youngest users: while they surf from smartphones or PCs, features such as parental control, antivirus and anti-malware protect them from the risks of the web. We have been active participants in the Global Compact since 2002. In addition, we have a Policy that enshrines complete intolerance of gender, sexual and bullying harassment, and promotes awareness-raising activities and preventive training for employees, as well as providing counselling and legal support to possible victims.
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