Today, deaf people can go to TIM flagship stores and be welcomed in the best possible way: in fact, more than 2,000 employees working in over 700 TIM shops have been trained and informed about deaf culture and how to best welcome and communicate with them.
The training enabled our people to get in touch with deaf customers, knowing some basic signs in Italian Sign Language and using some basic words and/or phrases (hello, good morning, thank you, goodbye).
As part of this training, not only was the topic of the economic benefits provided on mobile and fixed services for customers with disabilities explored, but also the importance of fibre optics.
Fibre optics undoubtedly play a very important role for those who use visual communication to interact. Especially in recent years, for deaf people in particular, the Internet has been the tool with which they perform everyday tasks. It is with this in mind that ultra-wideband connectivity once again proves to be a necessary means for the implementation of an inclusive society: when there are no delays in the transmission and reception of data, it is possible to interact smoothly and effectively to communicate without barriers.
For TIM, this is a milestone on the road towards approaching Deaf culture, since in October 2021 we launched TIMinLIS, the technical assistance service on the TIM website that can be used by deaf people via PC, smartphone or tablet to report faults and solve problems.